SHIPPING POLICY

At ilon.lk, we strive to provide a fast and reliable shipping experience. By placing an order with us, you agree to the following terms:

Before You Order:

  • Double-check your shipping address at checkout to avoid delays.

  • If you need to modify your address, contact us immediately. Changes are only possible if the order hasn’t been dispatched.

  • Review product details carefully before purchasing.

Shipping Fees & Taxes:

  • Shipping fees and applicable taxes are displayed at checkout—no hidden charges.

  • Import duties or customs fees may apply depending on your country, and these are the buyer’s responsibility.

Delivery Time & Carriers:

  • Orders typically arrive within 7-19 business days, depending on your location and customs processing.

  • We work with trusted carriers like DHL, FedEx, UPS, and local couriers to ensure secure delivery.

Order Processing & Tracking:

  • Orders are processed within 1-3 business days after purchase.

  • A tracking number will be provided via email once your order is shipped.

REFUND POLICY

Your satisfaction is our priority. You may be eligible for a refund under the following conditions:

Eligible for a Full Refund:

  • The item received is significantly different from the description.

  • The item is damaged or defective upon arrival.

  • The order is not delivered within the estimated timeframe due to our fault.

Not Eligible for a Refund:

  • You change your mind after purchase.

  • Your circumstances change, or you find a similar product at a lower price.

  • You fail to provide evidence of damage or defect.

  • The item is delivered to the wrong address due to incorrect details provided at checkout.

How to Request a Refund:

  • If your order is delayed, contact us immediately.

  • If your item is damaged or defective, email us with clear photos or a short video as proof.

  • Once approved, refunds will be credited to your original payment method. In some cases, a replacement may be offered instead of a refund.

RETURN POLICY

If you’re not satisfied with your purchase, you may request a return under these conditions:

Eligible for a Return:

  • The item is damaged or defective upon arrival.

  • The item is not as described on our website.

Not Eligible for a Return:

  • You change your mind after purchase.

  • The item has been used or is not in its original condition.

  • The return request is made after the return period has expired.

Return Process:

  1. Contact us within 7 days of receiving your order to initiate a return.

  2. We will provide the return address and instructions.

  3. Ship the item back within 7 days of approval and provide a valid tracking number.

Refund for Returns:

  • Once we receive the returned item, refunds will be processed within 3 business days and credited to your original payment method.

  • If the item is damaged during return shipping, we cannot issue a refund. Please use secure packaging when returning items.